CANCELLATION POLICIES/REFUND POLICY

BEHIND THE WHEEL

Students must give our office 24 hours notice of any schedule changes or cancellations. If the cancellation or change is not done 24 hours before the appointment scheduled, a $60.00 no show fee will be charged. Our 24-HOUR RULE is Strictly Enforced! PLEASE NOTE: We have a "NO REFUND POLICY"

~All terms and conditions of our CANCELLATION POLICY and NO REFUND POLICY is Subject to Change Without Notice

Some Schedule Changes that the no-show fee applies to are as follows:

• Family emergencies or any emergency
• Student does not have their permit (Student is responsible for having their permit, and the instructor is not required by Allstars School of Driving o drive the student to where their permit is, nor wait for the student to drive anywhere else to get their permit.
• Student's Permit has expired
• Student has forgotten to change their pick up address
• Student did not hear the Schedule Dates correctly as dictated by the receptionist.

WHEN the OFFICE IS CLOSED

In the event that the student should call during our non-business hours, the student may leave a message of the cancellation or change on our phone recorder. This recorder may be reached at (916) 663-6573.

The recorder is equipped with a time and date stamp, and all of our calls are logged in at the time and date the message is left.

If our records show that the message was left 24 hours before the appointment, no charge will occur.

The 6 hours behind the wheel certificate will be held until the balance of the 6 hours is paid. The 6hours of behind the wheel is considered to have a remaining balance if a $60.00 charge occurs. The $60.00 charge is added to price you paid for 6 hours and is considered the price of 6 hours.

It is each student's responsibility to notify his/her parents of this cancellation policy, students will be given a copy of the cancellation policy on their first drive lesson.

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If you enrolled for the Internet only study course your completion certificate will be mailed to you at the time of successful completion of your exam. If you enroll for the Internet studey course plus Hands-On-Training Behind the Wheel Driving Instruction you will also be mailed a Proof of Enrollment certificate.

Please allow 5-7days mailing time.